Prospect Satisfaction™

For hundreds of years companies have paid attention to satisfying customers, maybe even asking customers about their shopping experience to better understand the customer likes and dislikes.

In contrast, few companies truly measure, factually, how effectively their sales team sells. 

Pied Piper Management Company LLC specializes in understanding and measuring prospect satisfaction, and the culmination of decades of experience was the creation of the patent-pending Pied Piper Prospect Satisfaction Index® (PSI®).  Pied Piper PSI is simple and easy for dealerships to use to measure how their sales team sells, compare that performance to the national average of other same brand dealerships and identify specific sales process areas in need of improvement.

For more information about Pied Piper PSI please go to www.piedpiperpsi.com

Examples of Pied Piper programs:

• Prospect Satisfaction Index® (PSI®)"Mystery Shopping" to Turn More Shoppers into Buyers™.
  • In-Person
  • Internet/Email
  • Telephone
• Defector Diagnostic Survey™ to Learn to Keep More Customers.
• Retail Effectiveness Monitor® to Measure and Improve the Overall Customer Experience.
• Dealer Health Check™ to Measure, Diagnose and Improve the Overall Sales Effectiveness of Individual Dealerships.
• Dealer Performance Bonus Programs to Increase Manufacturer and Dealer Profitability while Paying for a Better Customer Experience.
• "Spin-to-Win" Sales Incentive Programs with Reloadable Debit Cards to Encourage Effective Salesperson/Dealership Behavior
• Other Examples: Facility Evaluation/Audit Programs to Encourage Facility Improvement and Upgrades, Pied Piper Purchase Funnel™, Lease Return Programs, Vehicle Delivery Programs, Co-op Advertising Programs, Point-of-Sales Kiosk Programs, Brand Image Element Leasing Programs, Best Practices and Management Consulting.

Go to www.piedpipermc.com for more details about Pied Piper Management Company LLC.